What Is Your Return Policy For Machines and Equipment?
Maripak USA Machines, Equipment, and Systems Return Policy is as follows.
Specific to MACHINES and EQUIPMENT
MACHINES, EQUIPMENT, PERIPHERALS, CONVEYORS and ALL EQUIPMENT INCLUDED IN THE SYSTEMS
All purchases are final. NO Returns, NO Refunds.
Returns and Refunds are ONLY provided for Mechanical Failures that can not be rectified by our factory technicians, and/or the factory within the Warranty Terms.
Measures to rectify technical issues will be as follows
1) Attempted to be remedied by way of telephone
2) Video calls, and or video meetings as many issues can be solved before traveling to the site.
3) If the issue/issues can not be remedied by the above mentioned and a technical or mechanical failure is determined, an on-site technical service
visit will be provided.
4) If the machine can not be restored to full factory operational performance, a full machine or equipment replacement will be provided as the final
option before any returns are considered or accepted.
If you have further questions you can always contact our Sales Support Team by using the black " Contact Sales " Tab on the right side of any screen. A Help Ticket will be created so we can respond in a timely fashion.