Do We Have To Take The Installation and Training Service?
Maripak USA Installation and Training is Mandatory for All New Automatic Systems.
Installation and Training is Required for Every New Equipment Purchase
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Why Must I Take the Installation and Training
The installation of any new automatic system is mandated by Maripak H.Q., regardless if a customer states they do not require the installation service, they do not want the installation service, that they have capable technicians, that they already have the same, similar, or different model of Maripak Shrink or E-commerce Series Equipment. Maripak H.Q. and Maripak AH's policy stands for many reasons which all protect the customer, the Maripak brand, and the Maripak equipment. There are numerous legal reasons and ramifications with effects specific to the manufacturer's equipment warranty being 100% null and void.
Unfortunately, we can not and will not waive any installation and training service of any automatic shrink and /or e-commerce system and/or semi-automatic system deemed by the technical services department as required for a particular semi-automatic system as it is in the best interest of the customer. Installation and Training must always be done with our Factory Authorized Technicians.
That is something that is non-negotiable and we have no control to make any alterations as it is in place specifically to protect the customers and their investment in their machines and equipment.
If you have further questions you can always contact our Sales Support Team by using the black " Contact Sales " Tab on the right side of any screen. A Help Ticket will be created so we can respond in a timely fashion.