What happens if my equipment arrives damaged?
Maripak USA will help and work with you if your equipment arrives damaged, but you must follow the process as time is essential.
See the process and procedure that customers must adhere to for freight damage
-----------------------------------------------------------------
SHIPPING / FREIGHT DAMAGE / EQUIPMENT RECEIVED WITH DAMAGE:
-----------------------------------------------------------------
Deliveries of all/any Equipment and/or Parts regardless of packaging - i.e. - Cartons, Boxes, Tubes, Wood Crating, etc. should be inspected immediately on all visible sides. If damage is detected/seen on the outside of any of the above-mentioned and noticeable the delivery of equipment/or parts should be rejected and sent back with the shipper/carrier.
If equipment/parts/product is received and damage is found to the outside / and or inside contents (i.e. equipment/parts) after the carrier has left the premises the customer/receiver has 8 hours to report the damage to Maripak USA at - [email protected]. Documentation is required and mandatory with the email reporting damage. All packaging is required for inspection and pictures/images are mandatory of the damage to the outside packaging along with the contents (i.e. equipment/parts) to provide proof of possible carrier damage and neglect.
We provide the following "DO NOT DUBLE STACK *** INSPECT IMMEDIATELY ***" label to all 4 sides of our shipping crates, in the case there is damage information will be at your fingertips.
Please reference the following LINK - ** CRATING and SHIPPING LABELS ** to see how the labels are attached on the crating before shipment.
In addition, we also provide inside the crate with your machine model a "FINAL - Quality Control and Shipment Check" to ensure everything has been checked before shipment and everything is in perfect working condition.
If the above instructions/procedures and visual evidence are not provided in this time frame Maripak USA/AH or any affiliates will be unable to help rectify the issue and it will be the responsibility of the customer. Maripak USA/AH or any affiliates will be free from cause or providing any form of discount/exchange or compensation for any damage to the delivered equipment.
If you have further questions, you can always contact our Sales Support Team by using the black " Contact Sales " Tab on the right side of any screen. A Help Ticket will be created so we can respond in a timely fashion.